1. The Company

This website and the terms "we", "us", "our", "Chinaticketonline.com" refer to the company "Xian Wenbo International Travel Service ",  with their headquarters in Room 609, Unit 2, Building 15, Zhongmao Plaza, Nanshaomen, Beilin District, Xian, China. The term "you" refers to the customer visiting and/or booking a reservation via our site, as well as any other services the customer may use/download from our website.

2. General Information

The use of flight electronic ticketing service provided by Chinaticketonline.com is subject to the present Terms and Conditions of China Mainland Flight E-ticket, which apply to all online flight e-ticket bookings. Chinaticketonline.com operates as an agent of services provided by the suppliers of each travel services. Each supplier has its own terms and conditions govern its products and services. Please ensure that you have both read our own general terms and conditions as well as the terms and conditions of the relevant suppliers before you complete any transaction with us. By booking and purchasing a flight e-ticket provided by Chinaticketonline.com, means that you have agreed and accepted the Terms and Conditions of China Mainland Flight E-ticket of Chinaticketonline.com. Should you violate any of the terms and conditions of China Mainland Flight E-ticket, Chinaticketonline.com has the authority to reject your reservation orders.

3. Booking Procedures

Upon completion of the relevant fields through our booking form on our website, you give explicit mandate to Chinaticketonline.com to act as the broker in providing travel services, either by the requested supplier or any other travel services.  After booking and purchasing a flight ticket or any other travel service through our website, you shall receive confirmation of your booking and purchasing by e-mail. You are obliged to verify the accuracy of the confirmation data and immediately inform Chinaticketonline.com within the same calendar day for any discrepancies or errors in the original registered reservation. In case of late reporting to Chinaticketonline.com of any errors and discrepancies, Chinaticketonline.com bears no responsibility and you are not entitled to back out of the contract. 

4. Electronic Ticketing (e-tickets)

Flight tickets are sent to you by e-mail as electronic tickets (e-tickets). Your reservation and tickets data are automatically transferred to the respective airline’s system. After issuing a ticket, you shall receive a confirmation e-mail with the number of your e-ticket, which you must print in order to use it at the airport during check in. Your name in the reservation system should match your identity and identification documents used for traveling.

5. Prices and Fees

Chinaticketonline.com has no liability for any changes in prices, booking fees and cancellation of your trip by the supplier of travel services. The remuneration of Chinaticketonline.com, as mediator, is included in the total price of the provided services. The transaction fee is 3.5% of total amount. The transaction fee is non-refundable under any circumstances. The fee is subject to change according to the rate of payment company.

6. Payment

For flight tickets reservations through our website, payment is possible by credit card and PayPal whilst bank deposit or electronic transfer may also be available. Before payment, Chinaticketonline.com is not obliged to transfer any flight tickets or any other travel documents to you. Chinaticketonline.com may ask you to submit any evidence regarding your address, a copy of your credit card or bank deposit account, before issuing your ticket.
When the transaction with the Credit Card did not pass through the 3D Secure Authentication procedure Chinaticketonline.com has the right to ask for transaction confirmation by the issuing bank of the card holder. In case negative/no answer is being received for security reason the transaction can be cancelled and the amount will be refunded in full without any further obligation towards the client. The above is communicated to the client via e-mail or phone to the contact details inserted during the reservation.

4. Passport, Visas and Health Requirements

It is your responsibility to ensure you are in compliance with all passport, visa and other immigration requirements applicable to your itinerary. For this purpose, you should confirm with the competent Embassies and/or Consulates well in advance of travel whether the destination(s) that you are visiting require a visa. We do not undertake any responsibility in case you are not allowed to travel due to your non-compliance with any such requirements and we also undertake no responsibility for cases we provided any assistance or advice on this.
It should be noted that the requirements for obtaining visas, transit visas and entry formalities, vary from country to country and are subject to changes without any notice. We advise you that your Passport is valid for at least six months after your scheduled return date, in order to avoid having identification or any other issues during your travel. 

8. Cancellations – Changes

The possibility to change or cancel a flight ticket, a trip or any other travel service purchased, is subject to the policy terms and conditions governed by each supplier to which Chinaticketonline.com has no influence. Changes, cancellations and refunds of tickets or services may not always be possible. Costs may arise in case a ticket or travel service is changed or canceled, that is determined by the travel service provider. To this effect, all tickets and travel services are followed by detailed purchase rules and restrictions for any possible changes, possible refund charges, etc as provided by the travel suppliers. It is mandatory that you read and accept these rules before making and completing any online reservation. If the supplier provides you with the right to change or cancel a flight ticket or services, then you are obliged to inform Chinaticketonline.com in writing about your wish to change or cancel your reservation, otherwise Chinaticketonline.com cannot change nor cancel your reservation. Should short-term changes or cancellations of any services occur by the supplier, Chinaticketonline.com shall try to contact and inform you by telephone or e-mail, on the condition that Chinaticketonline.com shall have been timely notified by the respective supplier. Chinaticketonline.com hold no liability for any transfer, delay or cancellation of flights or any other travel services and products of the supplier. Should you buy a return flight ticket or of multiple destinations and wish to forfeit part of your ticket, you must first contact Chinaticketonline.com so that we can inform you whether this is feasible, as each supplier has different policy for such cases. This means that, if you are identified as a non-show by the supplier (Airline Company) regarding the use of one part of your ticket, it is possible the rest part of your ticket may be annulled. It is also possible, per case, that the use of the rest ticket can be used with additional charges. If you need to change or cancel a flight ticket which has not been issued yet, then Chinaticketonline.com changes or cancels your reservation free of charge. If your flight ticket or voucher has been issued, Chinaticketonline.com shall change or cancel your reservation, according to the supplier’s terms. Any charges are the same with those applicable to all travel agencies and depend on the time of cancellation. Chinaticketonline.com service fees are the following:

  • Change of fare: 5 USD/ticket
  • Cancellation of fare : 5 USD/ticket

The commission paid when purchasing a service in case of cancellation, is non-refundable. In case of cancellations due to the supplier’s liability, no additional service fee is charged by Chinaticketonline.com.
The refund procedure from the airline could take between 30-50 days.

9. Exclusion of Liability

Chinaticketonline.com is not liable in case of the non-availability of services or products by the supplier, errors, omissions or refusals of the supplier, injury, death, property damage or other damages which may result from the supplier’s services, delays, cancellations, overbooking, strike, force majeure, which are not under our direct control, the privacy policies regarding any other internet websites and the information provided and published by each supplier regarding the provision of services.

10. User’s responsibility

For use of the application you must be over the age of 18 and undertake the liability for any use of this website by minors on your behalf. You are obliged to use the website according to the law and complying with our general terms and conditions. Any use of the application for misleading purposes or profit, or purposes that could cause any damage to the provision of services is prohibited. Any non-legitimate action in the use of this website shall result in your exclusion from accessing the services provided.

11. Modification - Renewal of the General Terms and Conditions

Chinaticketonline.com reserves the right to modify or renew the above Terms and Conditions regarding the use of this website, at any time, without having any obligation to inform the User.