• All high speed trains depart from Hong Kong West Kowloon Station
  📍 1 Austin Rd, Kowloon

• From airport to Hong Kong West Kowloon Station
  take Airport Express to Kowloon Station and then take free shuttle bus K1 to Hong Kong West Kowloon Station. It takes 25 minutes.
• By subway
  Hong Kong West Kowloon Station provides direct access to the MTR Austin Station and Kowloon Station via the overhead bridge or pedestrian tunnel, facilitating a seamless transfer on the MTR.
• By taxi
  Get off at B1 level.

Hong Kong West Kowloon Station service hours are 6:00 am – 12:00 midnight daily

Passengers may proceed for real-name checking, security checks, immigration and boarding procedures as early as 120 minutes prior to train departure. Normally, the procedures can be completed in around 30 minutes.  Due to additional requirement for nucleic acid test result verification and Mainland health declaration, please allow extra time for the procedures.  Besides, travelling during festive seasons or public holidays, passengers using traditional immigration counters or passport holders,  extra processing time is required.
The boarding gates on level B3  will open 15 minutes before departure time and close in the last 5 minutes.
Generally, we advise to be at the station at least 60 minutes before.

Yes. The tickets issued by us are real-name e-tickets. Once the tickets are purchased, we will email you the confirmation with a unique reference number. The identification document you used to buy the tickets is the only travel document you need to check in and board the train. No physical ticket is needed.

You can log in at My Bookings and then request to change or cancel online. If you have difficulty to do it online, you can send us an email.

Acceptable valid personal identification documents:

• Passports recognized by the PRC Government
• Mainland Travel Permit for Hong Kong and Macao Residents (Home Return Permit)
• PRC Resident Identity Card
• PRC Residence Permit for Hong Kong and Macao Residents
• PRC Residence Permit for Taiwan Residents
• PRC Foreign Permanent Resident Identity Card
• PRC Exit/Entry Permit for Travelling to and from Hong Kong and Macao
• Mainland Travel Permit for Taiwan Residents